Terms and conditions
When placing an order on the Forever Florist Taiwan website, you are agreeing to the following terms and conditions.

Cancelling or amending your order
If you wish to change your order, please do so by calling +66 (0) 2805 3623 or email sales@forever-florist-Taiwan.com. Please note that any changes to your order (delivery address, gift message) must be made at least 48 hours prior to delivery date to ensure that we have time to amend the order prior to preparation and delivery. Unfortunately we cannot guarantee to accept changes made to your order after that time therefore please make sure of all the details of your recipient address before you place your order.

For deliveries for Valentine's Day and Mothers Day, amendments cannot be made, or orders cancelled once the order has been assigned for preparation (any order up to 7 days before the date of delivery). We apologise for any inconvenience caused.

Delivery related problems
Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide on the date you requested when placing your order. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order.

Please help us to deliver your order successfully by proving the following:
It is very important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our drivers locate difficult-to-find addresses and we require the following

your contact telephone number
your contact email address
the recipient's contact telephone number
Failure to provide this contact information may result in us not being able to resolve delivery issues in a timely fashion.

In the event that we are not able to deliver your order due to…

(a) a problem with the address you provide or if the recipient no longer lives at the delivery address

We cannot be held responsible for delivery problems which result from a problem with the address you provide at the time of order placement or if the recipient no longer lives at the address provided.

At the time of order placement, we insist that you check the recipient address is valid. If we subsequently are unable to deliver due to an incorrect address, we will attempt to contact you via email or phone to help find the correct address. If we are able to contact you, we will arrange a subsequent re-delivery with you. If we are unable to contact you at the time of attempted delivery, we will return the order and await contact from you.

Please note that we will only attempt one subsequent delivery and that this may not be possible on the date of the original delivery. Re-delivery dates and options are subject to our standard cut-off policies. We reserve the right to charge an additional delivery charge if the delivery problem is due to a problem outside our control.

We are not responsible for any other costs incurred by the customer due to failed deliveries.

(b) the recipient not being in at the time of delivery

If the recipient is not available when we attempt delivery, we will:

(i) follow any delivery instructions you provide at the time of order placement - given the likelihood of the recipient not being in when we attempt delivery, we recommend that delivery instructions are provided for all orders placed via our website.

(ii) attempt to leave the order securely on the premises (unless you request that we don’t do this) - our driver will leave a card with details of the location of the order. The card will be our proof of delivery. Please note that we are not liable for any theft of goods left securely on the property.

(iii) attempt to leave the order with a neighbour (unless you request that we do not do this) - our driver will try to leave the order with a neighbour if possible and leave a card at the recipient's address. The card will be our proof of delivery. Please note that it is the recipient's responsibility to collect the order from the neighbour.

If our drivers are unable to deliver the flowers using one of the options above, we will attempt to contact you via email or telephone to resolve the delivery issue. If we are able to contact you, we will do all we can to follow the instructions you provide. Alternatively, we will attempt to arrange a subsequent re-delivery with you. If we are unable to contact you at the time of attempted delivery, we will return the order awaiting contact from you.

Please note that we will only attempt one subsequent delivery and that this may not be possible on the date of the original delivery. Re-delivery dates and options are subject to our standard cut-off policies. We reserve the right to charge an additional production and delivery charge if the delivery problem is due to a problem outside our control.

If you decide to cancel the order instead of arranging a re-delivery, we reserve the right to charge deduct a cancellation fee from the refund value.

We are not responsible for any other costs incurred by the customer due to failed deliveries.

(c) a problem our driver encounters when attempting to deliver the order

In rare circumstances, our drivers are unable to deliver an order. This may be due to problem with the delivery vehicle. We ensure that these occurrences are minimised. However, in the event that we are unable to deliver the order due to circumstances that are within our control, we will contact you immediately via email or phone to arrange a re-delivery and refund the original delivery charge. We reserve the right to provide additional compensation in the form of a discount off of a future purchase from Forever Florist Taiwan.com. No other form of compensation is accepted.

If we are unable to contact you, we will arrange a re-delivery at the next possible opportunity. Please note that this may not be possible on the date of the original delivery.

We are not responsible for any other costs incurred by the customer due to failed deliveries.

Where possible, we will attempt to obtain a signature from the intended recipient of the flowers.

Delivering to businesses, hospitals, hotels universities…
In some circumstances, for example, when delivering to some business addresses, hospitals, hotels or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

Other hospital-specific delivery issues
Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. This means that we sometimes are unable to deliver orders for customers at a very emotional time. However, many of these problems can be resolved by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.

It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name and this can lead to delivery issues that are out of our control.

In the event that delivery to the recipient is not possible, we reserve the right to charge an additional production and delivery charge. If you decide to cancel the order instead of arranging a re-delivery, we reserve the right to charge deduct a cancellation fee from the refund value.

Other business addresses delivery issues

In the event our standard delivery option is chosen for a business address and a delivery between 8am and 6:30pm fails due to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent re-delivery. If you decide to cancel the order instead of arranging a re-delivery, we reserve the right to charge deduct a cancellation fee from the refund value.

Flower/Gift availability and substitution
All floral and gift products are subject to availability. In the event of any supply difficulties or if the flowers or gifts we have received from our growers/suppliers that are needed to make up your order do not meet our high quality standards , we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. If you wish to discuss the substitution we have made, please contact our customer services team.

Damaged flowers
Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:

a re-send on the next available delivery date, or
a full refund

Special offers
At our discretion from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of a product falls or is discounted due to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are often made available due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.